Our Most Frequently Asked Questions
Everything you need to know about ordering safe, affordable Indian medicines online—shipping, prescriptions, customs, and more.
Common Questions
Our Process – How Gaia Pharmacy Works?
At Gaia Pharmacy, we follow a trusted and transparent process to ensure every customer receives safe, authentic, and affordable medicine.
We source all products directly from licensed Indian manufacturers and distributors that meet WHO-GMP, CDSCO, and FDA-compliant standards.
Each medicine is batch-verified, securely stored, and packaged using tamper-proof materials.
Once your order is placed, we dispatch it with all necessary documentation and provide full international tracking.
Most deliveries arrive within 2 weeks or even less, depending on your country’s customs process.
Our support team is available 24/7 via email, WhatsApp, and chat to help with prescriptions, tracking, or any concerns.
Trusted since 2012, Gaia Pharmacy is committed to delivering quality healthcare from India to your doorstep—safely, affordably, and with care.
Some medicines may require a valid prescription, while others are available Over-the-Counter (OTC) under Indian regulations.
Your package will include your name and delivery address, a customs declaration form with general terms like "medication" or "RX medication" (no specific details of the medicine), and the value of the medicine (excluding shipping charges), which is usually less than 75 USD. If you need an invoice for the total amount, just let us know!
For some products, you can purchase a prescription through our GP; in these cases, the assigned GP will review your information, may reach out to ask additional questions, then a scanned copy of the prescription will be sent to your email, and a hard copy will be added to the package.
All your infomration is kept private and safe, we do not share any of your details.
RETURN, REFUND, CANCELLATION POLICY
Gaia Trade Private Limited ("Gaia Pharmacy") processing correct medicines as per order and prescription and strives to service the medicines and products in the right conditions/ without any damage.
Gaia Pharmacy cannot accept any drugs returned by customers as it is illegal in India to accept any returns once the products leave the pharmacy..
The following situations may arise which may cause the action of refunding of a product:
Product(s) delivered do not match your order.
Product(s) delivered are past or near to their expiry date (medicines with an expiry date of fewer than 03 months shall be considered as near expiry).
Product(s) were damaged or tampered with (do not use any product which has a tampered seal):
1. In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 03 (seven) days from the delivery of the product.
Gaia Pharmacy reserves the right to cancel the Return request if the customer reaches out after 3 days of delivery.
2. Upon receiving your Return/Refund request, Gaia Pharmacy shall verify the authenticity and the nature of the request. If Gaia Pharmacy finds that the request is genuine, it will initiate the Return and Refund process.
3. In the event of frivolous and unjustified complaints regarding the quality and content of the products, Gaia Pharmacy reserves the right to pursue necessary legal actions against you, and you will be solely liable for all costs incurred by Gaia Pharmacy in this regard.
CANCELLATION POLICY
1. Customer cancellation:
2. The customer can cancel the order for the product till Gaia Pharmacy ship it. Orders once shipped cannot be cancelled.
3. Gaia Pharmacy also reserves the right to cancel any orders if it doesn't meet with the below-mentioned criteria, which may not be exhaustive;
4. i. Products ordered are not for self-consumption but for commercial resale.
5. iv. Invalid address given in order details;
6. v. Any malpractice used to place the order.
7. No cancellation charges shall be levied for the cancellation of an order in accordance with the terms of this policy.
With any order, you place at Gaia Pharmacy website,
All packages arrive by courier companies or Postal services.
Please allow15 days for the delivery of international orders from the time the order is dispatched from our pharmacy, you will receive an email with the tracking details of your package once it is shipped, It may sometimes take longer.
We strive to have your order processed and filled within one business day of receiving your complete order.
If you require further information regarding your package, please feel free to contact our Customer Service on the website's chat option, we will be happy to assist you.
SHIPPING CHARGES
The shipping charges are calculated in the product sales price, we do not charge extra for shipping.
You can securely pay for your order through our secure payment gateway. After placing your order, you'll get a secure payment link via email. For large orders, bank transfer is also an option (bank transfer exchange rate and extra bank fees may apply). We don't store any card information; transactions are processed directly with the provider. All prices are in USD. Make sure your email address is correct to receive the payment link promptly.
You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications.
The only orders Gaia Pharmacy will process without a prescription are Indian over-the-counter products.
Gaia Pharmacy doesn't ship any scheduled drugs or controlled substances.
In most countries, you can order up to a three month supply of medication.
If you don't have a Prescription issued by your local GP (Physician) , we can refer you to one of our trusted licensed physicians in India.
It is alwyas recomanded you will contact your local physician to find out the right medicine for you.
Suppose the doctor determines that it is not safe for you to be prescribed your requested medication or believes that you should visit a local GP in person. In that case, we will not issue a prescription for you and refund your (related) payment in full.
In many countries, it is allowed to import medicine for personal usage for up to 3 months supply.
In some cases, your country's customs may contact you to verify your personal details and validate your prescription.
If custom seized your package, Gaia Pharmacy cannot assist you in releasing it and will not provide you with any refund or exchange.
It is important you will find out what is the law in your country related to imporation of medicine for personal usage and provide us with correct information when purchasing the product.
TERMS OF USE: THE SITE DOES NOT PROVIDE MEDICAL ADVICE
The contents of this Site, such as text, graphics, images, the information contained on this Site, are for informational purposes only.
The content has not intended to substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. You should seek medical attention before undertaking any diet, exercise or other health program described on this website.
Gaia Pharmacy does not recommend self-management of one's health care. Reliance on any information provided by or via the Site is solely at your own risk. Information obtained using this Site is not exhaustive and does not cover all diseases, ailments, physical conditions, or treatment.
This website, the content, and any services or products promoted via the website are provided on an "as is" basis. The use of the website, the content, and any product or service discussed or announced via the website is at your own risk. When using the website, information will be transmitted over a medium that is beyond the control and jurisdiction of Gaia pharmacy and its suppliers. Accordingly, Gaia Pharmacy assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with the use of the website.
Gaia Pharmacy is not liable for any personal injury, including death, caused by your use or misuse of the Site or Content or by any products you purchase from a third party. In no event shall Gaia Pharmacy or any third parties be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the web site or the content whether based on warranty, contract, tort or any other legal theory, and whether or not Gaia Pharmacy is advised of the possibility of such damages. Any liability of Gaia Pharmacy shall be limited to the actual damages incurred by you, not to exceed 1000 INR.
The above exclusions may not apply in jurisdictions that do not allow the exclusion of certain warranties. Any claims arising in connection with your use of this website or any Content must be brought within one (1) month of the date of the event giving rise to such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.